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Updated: Aug 01, 2026
No. of Questions: 117 Questions & Answers with Testing Engine
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Genesys GCX-AI-GPE Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX AI-GPE and GPR Certification |
| Exam Number: | GCX-AI-GPE |
| Exam Format: | Multiple Choice, Multiple Select, True/False |
| Related Certifications: | Genesys Cloud CX Certifications |
| Exam Price: | Varies by region (typically ~USD 100–150, not consistently published) |
| Exam Duration: | 120 minutes |
| Passing Score: | 65%–70% (industry-reported range, not officially fixed) |
| Certificate Validity Period: | 3 years (typical Genesys Cloud certification validity) |
| Available Languages: | English |
| Real Exam Qty: | 40–50 (reported range) |
| Recommended Training: | Genesys Cloud CX AI Training (Official Learning Portal) Genesys Predictive Engagement Documentation |
| Exam Registration: | Genesys Cloud CX Certifications Overview Genesys Certification Portal |
| Sample Questions: | Genesys GCX-AI-GPE Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (varies by region) |
| Pre Condition: | Recommended: familiarity with Genesys Cloud CX administration and basic contact center operations |
| Official Syllabus URL: | https://education.genesys.com |
Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Genesys Predictive Engagement (GPE) | - Configuration and behavior tracking
|
| Conversational AI and Automation | - Bot and virtual agent integration
|
| AI & Customer Experience Fundamentals | - AI-driven customer engagement concepts
|
| Genesys Predictive Routing (GPR) | - AI-based routing logic
|
| Data, Analytics, and Governance | - Reporting and optimization
|
| Integration and Implementation | - Genesys Cloud CX ecosystem integration
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Which two characteristics are core to how GPE operates?
(Choose two)
Response:
A) Manual prioritization of agent scripts
B) AI-based prediction of outcomes
C) Automatic firewall configuration
D) Real-time visitor monitoring
2. Which setting in an action map defines the visitor audience eligible for engagement?
Response:
A) Outcome threshold
B) Segment filter
C) Traffic source group
D) Messenger configuration
3. Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:
A) Increased personalization
B) Real-time visitor context
C) Automated time tracking
D) Triggering new firewall rules
4. Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:
A) Which action maps previously triggered
B) Outcome scores per page
C) Internal server processing times
D) Visitor scroll patterns
5. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:
A) HTML
B) Excel (XLSX)
C) PDF
D) PowerPoint
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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