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Updated: Jul 18, 2026
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Genesys GCP-GCX日本語 Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Passing Score: | 700/1000 |
| Exam Price: | $250 USD |
| Real Exam Qty: | 70-80 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 120 minutes |
| Related Certifications: | Genesys Cloud CX Certified Associate Genesys Cloud CX Certified Expert |
| Exam Format: | Multiple-choice, Scenario-based, Multiple-select |
| Recommended Training: | Genesys Cloud CX: Contact Center Administration Genesys Cloud CX: Reporting and Analytics Genesys Cloud CX: Implementation Fundamentals |
| Exam Registration: | Kryterion Webassessor Genesys Certification Portal |
| Sample Questions: | Genesys GCP-GCX日本語 Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://www.genesys.com/en-us/training-certification/certification-exams/gcp-gcx |
Genesys GCP-GCX exam covers a wide range of topics that are relevant to the use of Genesys Cloud CX. GCP-GCX-JPN exam is designed to test the knowledge of professionals on topics such as the architecture of Genesys Cloud CX, the features and functionality of the platform, and the best practices for using the platform. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) certification program also includes practical exercises that test the ability of professionals to apply their knowledge in real-world scenarios.
Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive certification program designed to test the skills and knowledge of professionals in the field of Genesys Cloud CX. It is a highly respected certification program that helps professionals stand out in the competitive job market and gives them a competitive edge over their peers. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) certification exam is designed to test the knowledge of candidates in various areas of Genesys Cloud CX, including configuration, deployment, and troubleshooting.
Genesys GCP-GCX日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud CX Architecture and Core Concepts | 20% | - Platform overview and components - Licensing models and capabilities - Access and navigation |
| Topic 2: Integrations, Data Actions, and System Administration | 10% | - Data actions and web services - Third-party integrations and APIs - System maintenance, backup, and troubleshooting |
| Topic 3: Routing and Interaction Management | 20% | - Omnichannel interactions: voice, email, chat, messaging - Architect flow design and implementation - ACD routing strategies |
| Topic 4: User and Organization Management, Security, and Compliance | 15% | - Groups, departments, and organization structure - Security settings and compliance requirements - User setup, roles, and permissions |
| Topic 5: Reporting, Analytics, and Quality Management | 15% | - Call recording, evaluation forms, and quality monitoring - Custom reports and data insights - Dashboards, views, and standard reports |
| Topic 6: Core Contact Center Configuration | 20% | - Schedules, holidays, and time zones - Queues, skills, and proficiency models - Scripts, flows, and IVR configuration |
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