Choose 9L0-012 most accurate study material
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Updated: Sep 15, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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Certification Path
The Apple Mac Service certification path includes only one 9L0-012 certification exam.
What is the duration of the 9L0-012 Exam
- Length of Examination: 2 hours
- Format: Multiple choices, multiple answers
- Number of Questions: 70
- Passing Score: 80
Apple Mac Service 9L0-012 Exam
Apple Mac Service 9L0-012 Exam is related to Apple Mac Service Certification. This exam validates the Candidate ability to troubleshooting techniques, customer experience skills, technical safety, accidental damage and diagnostics.
Apple 9L0-012 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Mac Service Certification Exam |
| Exam Number: | 9L0-012 |
| Exam Format: | Multiple-select, Open-book computer-based test, Multiple-choice |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 68–70 |
| Certificate Validity Period: | No longer updated; retired exam |
| Available Languages: | English, Simplified Chinese, Japanese |
| Passing Score: | 80% (minimum 55/70; must also pass ESD and Safety sections individually) |
| Exam Price: | $150 USD |
| Recommended Training: | Apple Official Service Resources |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Apple 9L0-012 Sample Questions |
| Exam Way: | Online proctored / Onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; prior Mac hardware/software experience recommended |
| Official Syllabus URL: | https://support.apple.com/HT204596 |
Apple 9L0-012 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ESD Precautions | - ESD standards and workbench setup - Static control practices |
| Customer Experience | - Communication and service protocols |
| Damage Assessment | - Warranty and service eligibility - Identifying accidental damage |
| Technician Safety | - Safety procedures and equipment - Hazard awareness |
| General Troubleshooting Theory | - Diagnostic methodology - Problem isolation and verification |
| Diagnostic Tools and Resources | - Apple Service Diagnostics - Service manuals and support documents |
| Mac Hardware Architecture | - Memory, storage, and Fusion Drive - Desktop Mac systems - MacBook / Portable systems |
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