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Updated: May 27, 2026
No. of Questions: 94 Questions & Answers with Testing Engine
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Apple Macintosh Service Certification Sample Questions:
1. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A) Install the battery cover.
B) Remove the hard drive.
C) Remove the thermal module.
D) Remove the battery.
2. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?
A) Is your Mac connected to a network?
B) Can you open other Keynote files?
C) What version of Keynote are you using?
D) Can you open any files?
3. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?
A) Reinstall the appropriate Mac OS.
B) Replace the built-in display.
C) Verify the hard disk with Disk First Aid.
D) Start up from a known-good startup volume.
4. Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO
A) You may hear fan or drive noise.
B) The power button or power indicator lights up.
C) The cursor is frozen and the system is unresponsive.
D) You do not hear a startup chime.
E) You cannot connect to the Internet.
5. 
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,B | Question # 5 Answer: B |
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