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Updated: Jul 25, 2026
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Nortel 922-062 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | Nortel Contact Center Rls. 7.0 SCE Scripting |
| Exam Number: | 922-062 |
| Exam Price: | Discontinued / Not Available |
| Passing Score: | 70% - 75% |
| Available Languages: | English |
| Related Certifications: | Nortel Contact Center Rls. 7.0 Networking (922-061) Nortel Contact Center Manager Rls. 7.0 Administration (922-060) |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 60 - 100 |
| Certificate Validity Period: | 3 Years |
| Exam Duration: | 90 minutes |
| Recommended Training: | Nortel official training materials Legacy third-party study resources |
| Exam Registration: | Original registration channel |
| Exam Way: | Proctored onsite at authorized testing centers (when active) |
| Pre Condition: | Basic knowledge of Nortel Contact Center Rls. 7.0 architecture; recommended completion of 922-060 or equivalent experience |
| Official Syllabus URL: | Discontinued - Original Nortel site no longer exists |
Nortel 922-062 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Media & IVR Handling | 20% | - DTMF input processing - IVR menu design and navigation - Voice prompts and audio resources |
| SCE Scripting Fundamentals | 25% | - Variables, constants, and expressions - Basic script structure and syntax - Introduction to SCE Script Editor |
| Call Flow Control & Routing | 30% | - Skill-based routing configuration - Time-of-day and conditional routing - Call processing logic |
| Deployment & Maintenance | 10% | - Version control and updates - Monitoring and performance tuning - Script deployment and activation |
| Integration & Advanced Features | 15% | - Error handling and exception logic - Database and external system integration - Script debugging and testing |
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