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Updated: Jul 25, 2026
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Nortel 920-482 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | CallPilot Rls.5.0 Networking, Upgrades, and Troubleshooting |
| Exam Number: | 920-482 |
| Related Certifications: | CallPilot Rls.5.0 Installation & Commissioning CallPilot Rls.5.0 System Administration Nortel Certified Expert (NCE) |
| Exam Price: | $125 USD |
| Certificate Validity Period: | Retired since November 30, 2010 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Available Languages: | English |
| Real Exam Qty: | 65 - 70 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% - 75% |
| Recommended Training: | Nortel CallPilot Rls.5.0 Official Student Guides |
| Exam Registration: | Formerly via Prometric / VUE |
| Sample Questions: | Nortel 920-482 Sample Questions |
| Exam Way: | Proctored test at authorized test centers (retired) |
| Pre Condition: | Recommended: Completion of CallPilot Rls.5.0 Installation training or equivalent field experience |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 920-482 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CallPilot Rls.5.0 Networking Concepts | 30% | - Network security and access control - IP connectivity and configuration - Network architecture and protocols - VoIP integration and signaling |
| System Management and Maintenance | 10% | - Performance monitoring and optimization - Backup and restore operations - Interoperability with Meridian/CS1000 |
| Upgrades and Migration Procedures | 25% | - Pre-upgrade planning and requirements - Migration from previous releases - Post-upgrade verification - Software installation and patching |
| System Troubleshooting | 35% | - Voice messaging and feature problems - Logs, diagnostics, and recovery procedures - Hardware and software fault isolation - Network and connectivity issues |
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