Pass your actual test with our Cisco 820-421 training material at first attempt
Updated: Jun 11, 2026
No. of Questions: 60 Questions & Answers with Testing Engine
Download Limit: Unlimited
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1. Which customer-provided sources would give you insight into a public company's recent financial condition?
A) Quarterly filings with the country financial securities government authority
B) A news article about a private company rumored to be an acquisition candidate for the customer
C) Supporting information from an RFP the company issued 12 months ago
D) A brochure that describes the company's history in innovation
2. A value chain analysis places focus on which two main areas? (Choose two.)
A) Impact of newest technology features
B) Ecosystem competitors
C) Financial liabilities
D) Primary activities
E) Support processes
3. Which tool should you use to identify the benefits from possible solutions?
A) Business Motivation Model
B) Cause and effect benefit model
C) Root cause analysis
D) Stakeholder map
4. What is the reason for identifying business case dependencies?
A) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
B) Customer business executives expect Cisco to minimize the actions their teams are required to execute
C) They are most likely to help you propose and defend solutions with larger customer investments
D) To improve alignment between the customer IT organization and business units
5. What is the recommended way to treat a current customer capability weakness?
A) Highlight this in the next executive briefing, to get credit for finding out gaps
B) Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness
C) Document this in a way so the IT executive avoids criticism
D) Use objective data to describe this gap, in a Business Capability Assessment
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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