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Updated: Jul 28, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Those seeking to become certified in Avaya Oceana™ Solution Support should have a strong background in telecommunications and networking, as well as experience with Avaya solutions. Avaya Oceana™ Solution Support Exam certification is ideal for individuals looking to advance their career in the field of customer engagement, as it validates their expertise and knowledge of this powerful solution. By earning this certification, individuals can demonstrate to potential employers their ability to support and maintain a leading-edge customer engagement solution.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614
Avaya 7497X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana™ Solution Support Exam |
| Exam Number: | 7497X |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 66-68 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | USD $125 |
| Passing Score: | Not officially disclosed; approx. 68%-70% |
| Related Certifications: | Avaya Oceana Solution Support |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | Avaya 7497X Sample Questions |
| Exam Way: | Onsite at Pearson VUE test centers / Online proctored exam |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21614 |
Avaya Oceana™ Solution is a powerful and flexible contact center solution that enables businesses to provide seamless customer experiences across multiple channels. The solution is built on Avaya's Communication Manager platform and includes a range of features and tools designed to streamline customer interactions and improve agent productivity. The Avaya 7497X certification exam is an important step for IT professionals who want to become experts in this solution and help organizations to optimize their customer service operations.
Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |
| Troubleshooting Omnichannel Communication Channels | 25% | - Email, Webchat, and SMS channel tracing - Voice call flow analysis and troubleshooting - End-to-end media path validation |
| Routine Maintenance & Data Management | 10% | - Omnichannel DataStore maintenance - Backup and restore of Oceana core - System health checks and updates |
| Avaya Oceana Solution Architecture & Components | 20% | - Core Oceana components and services - Integration with Avaya Aura and third-party systems - Interactions and interfaces between modules |
| Troubleshooting Core Oceana Solution | 30% | - Identify and resolve common failures - Known issues and resolution best practices - Analyze system logs and alarms |
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