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Updated: Sep 01, 2025
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Avaya IP Office™ Platform Support Online Test Sample Questions:
1. What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
A) It enables email communication between IP Office and the SMTP server without requiring login credentials.
B) It disables email communication between IP Office and the SMTP server.
C) It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
D) It requires login credentials to be entered for email communication between IP Office and the SMTP server.
2. A customer requires a Hunt Group to be created for their main incoming number. The Hunt Group should have four members and use longest wait logic. The user's extension should ring for 10 seconds before trying the next available person.
Which timer should be configured with a value of 10 seconds to achieve this requirement?
A) The Hunt Group overflow timer
B) No answer time for the Hunt group
C) Fall-back timer
D) No answer time for the User
3. When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?
A) The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.
B) Both voicemail messages and custom entry prompts are not backed up.
C) The backup for Voicemail Pro set, can only be selected as Full Backup.
D) Only the Call Flow custom entry prompts are not backed up.
4. Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)
A) Media Manager
B) one-X® Portal
C) Voicemail Pro
D) Embedded Voicemail
E) one-X® Communicator
5. A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch.
How many licenses are required to allow this setup to work?
A) 8
B) 2
C) 6
D) 4
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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