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Updated: Aug 29, 2026
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Oracle 1Z0-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Passing Score: | 63% |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 18 months |
| Exam Price: | $245 USD |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Recommended Training: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Training |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1038 Sample Questions |
| Exam Way: | Online proctored or Onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; hands-on experience with Oracle Service Cloud recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038 |
Oracle 1Z1-1038 exam covers a wide range of topics, such as the implementation of contact center solutions, customer experience management, and the use of Oracle's cross-channel contact center cloud tools. 1Z0-1038 exam also tests a candidate's ability to configure and integrate contact center applications, including voice, email, chat, and social media. Additionally, the exam assesses a candidate's knowledge of contact center analytics and reporting, as well as their ability to troubleshoot and resolve technical issues.
Oracle 1Z1-1038 exam, also known as Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials, is designed to test the knowledge and skills of professionals who are interested in working with the Oracle Contact Center Cloud Service. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification exam is intended for individuals who have experience with the implementation of Oracle Cross-Channel Contact Center Cloud solutions and are looking to enhance their skills and knowledge in this area.
Oracle 1Z0-1038 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Cloud User Interface and Processes | 25% | - Implement UI modifications and automation using workspaces - Create business rules and enhanced business rules - Use standard text, variables, and message bases - Configure Products, Categories, and Dispositions |
| Processes between Customers and Agents | 25% | - Configure advanced routing and international data support - Configure chat, cobrowse, and mailboxes - Generate outreach and feedback campaigns - Set up agent assistance and guided assistants |
| Service Console Core Features and Access | 20% | - Perform initial setup and agent desktop configuration - Manage console access and security profiles - Set up navigation, permissions, and user accounts |
| Reports and Extensions | 10% | - Describe Service Cloud Analytics - Configure console add-ins and extensions - Customize, share, and schedule reports |
| Service Cloud Products and Services | 20% | - Describe core business objects and configuration settings - Create queues, assignments, and application menus - Configure Service Level Agreements - Explain Service Cloud core products and services |
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