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Updated: Jul 30, 2026
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Oracle 1z0-1038-22 is a certification exam designed for professionals who are interested in implementing Oracle Service Center 2022. 1z0-1038-22 exam is designed to validate the skills and knowledge required to successfully implement Oracle Service Center 2022. 1z0-1038-22 exam is intended for professionals who have experience with Oracle technologies and are looking to enhance their skills and knowledge.
To prepare for the Oracle 1z0-1038-22 certification exam, candidates can take advantage of various training and resources offered by Oracle. Oracle offers a range of training courses, including classroom training, virtual training, and self-paced learning options. Additionally, Oracle provides certification exam preparation materials, such as practice exams, study guides, and exam dumps, to help candidates prepare for the exam.
Oracle 1z0-1038-22 certification exam is intended for individuals who are responsible for the implementation and management of Oracle Service Center 2022 solutions. This includes IT professionals, system administrators, and consultants who work with Oracle Service Center 2022 on a regular basis. Candidates for this certification should have a solid understanding of Oracle Service Center 2022 functionality and be able to configure and deploy the solution to meet specific business requirements.
Oracle 1z0-1038-22 certification exam is for professionals who wish to become an Oracle Service Center 2022 Implementation Professional. 1z0-1038-22 exam tests your knowledge and skills related to implementing Oracle Service Center 2022 solutions, handling complex customer cases and supporting customers across multiple channels, providing the best customer experience.
Oracle 1z0-1038-22 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Exam Format: | Multiple Choice |
| Passing Score: | 62% |
| Certificate Validity Period: | 18 months (Oracle Cloud recertification policy) |
| Real Exam Qty: | 58 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Price: | $368 USD |
| Recommended Training: | Become a B2C Service Certified Service Center Implementer |
| Exam Registration: | Oracle University Exam Registration Pearson VUE Oracle Exam Scheduling |
| Sample Questions: | Oracle 1z0-1038-22 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites required; hands-on experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22 |
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: B2C Service Products and Services | 20% | - Create queues, assignments, and standard application menus - Describe Service Level Agreements - Explain B2C Service products and services |
| Topic 2: B2C Service User Interface and Processes | 20% | - Implement UI modifications and automation via workspaces - Create Browser User Interface workspaces - Describe message bases - Implement workflow processes |
| Topic 3: B2C Service Service Console Extensions | 5% | - Configure add-ins and extensions |
| Topic 4: Service Console Core Features and Access | 25% | - Describe Core Business Objects - Explain configuration settings - Set up navigation, permissions and user accounts - Perform initial setup and configure Service Console - Use Data Lifecycle Management - Perform export/import using Element Manager |
| Topic 5: Processes between Customers and Agents | 25% | - Generate outreach and feedback - Create message templates - Configure mail and mailboxes - Manage standard text and variables - Create and enhance business rules - Configure chat, cobrowse and advanced routing - Describe agent assistance functionality - Configure Service Level Agreements - Set up products, categories and dispositions - Configure Guided Assistants |
| Topic 6: Reports and Analytics | 10% | - Describe B2C Service Analytics - Customize and share reports |
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