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Last Updated: Aug 04, 2026
No. of Questions: 32 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Building service proposals and pricing models - Communicating ROI and total cost of ownership |
| Topic 2: HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 3: Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Topic 4: Assessing Customer Needs | 25% | - Consultative sales approach - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Comparison with alternative solutions - Key features and advantages of HP services |
1. What is included in HP Active Care? (Select two.)
A) No-cost replacement parts
B) Coverage of non-HP devices
C) Next business day onsite support
D) Defective Media Retention in every option
E) Availability for one or two years
2. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
A) How distributed is your workforce?
B) Would you consider a lease-to-own solution?
C) How necessary is it for you to minimize capital expenditures?
D) Do you require security features such as hardware or BIOS protection?
3. Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
A) HP Set Up Services
B) HP Renew Services
C) HP Collaborate Services
D) HP Optimize Services
4. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
B) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
D) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: C |
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