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Salesforce Certified B2B Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

A) Logins into Partner Community
B) Opportunities generated
C) Product types sold
D) Opportunity win rates
E) Number of quotes generated

2. A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce.
Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?

A) Platform Events
B) MuleSoft Composer
C) Salesforce Data Loader
D) MuleSoft Anypoint Platform

3. Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

A) Jobs To Be Done Framework
B) Third-party research from well-known organizations
C) Comprehensive Surveys to End Customers
D) User Stories Creation with End Customers

4. Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

A) Field Service Agent
B) Field Service Manager
C) Business Analyst
D) Project Manager
E) NTO employee representing a typical customer

5. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
C) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
D) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

Solutions: