Pass your actual test with our ITIL ITIL-4-Foundation training material at first attempt
Last Updated: Sep 03, 2026
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ITIL 4 Foundation Certification Exam is a globally recognized certification that demonstrates an individual's knowledge and understanding of the ITIL 4 framework. ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. The ITIL 4 Foundation Certification Exam is designed for individuals who want to gain a fundamental understanding of the ITIL 4 framework and how it can be applied in an organization.
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ITIL 4 Foundation certification exam is intended for IT professionals who are new to ITIL or those who have worked with previous versions of the framework. ITIL 4 Foundation Exam certification is vendor-neutral and covers the essential concepts, principles, and practices of ITIL 4. It is an ideal starting point for professionals who want to improve their understanding of IT service management and its role in delivering business value.
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 15% | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
| ITIL Service Value System | 20% | - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement - Governance - Overview and purpose |
| ITIL Practices | 30% | - Service management practices
|
| Service Management Concepts | 15% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
| ITIL Guiding Principles | 20% | - Think and work holistically - Optimize and automate - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Start where you are |
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