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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services operations and management - ServiceOne Services portfolio and offerings - ServiceOne Services delivery and implementation - ServiceOne Services sales process and tools - ServiceOne Services customer engagement and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. Upgrading with HP Contract
- B. Purchasing an extended warranty
- C. HP Post-Warranty Care Pack
- D. Hardware Refresh
Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)
- A. Simplification
- B. Security
- C. Cost savings
- D. Protection
- E. Trusted vendor
When is the best time to offer HP Contractual Services?
- A. Anytime during the hardware lifecycle
- B. Upon renewal of the existing services agreement
- C. At the time of the new hardware purchase
- D. 10 days after the expiration of the HP base warranty
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Priority Services
- B. HP Standard Contractual Services
- C. HP Custom Contractual Services
- D. HP Care Pack Services
An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?
- A. The entire cost pre-paid
- B. A warranty purchased at the time of the product purchase
- C. One service level with risk mitigation
- D. Multiple products, at various service levels, all under one agreement
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