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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A. Hourly rounding
B. Bedside surveys
C. Leader rounding
D. Bedside shift report

Question 2

Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A. Assembling written training materials
B. Inviting community members to join
C. Meeting with current volunteers to gather ideas
D. Working with leadership and staff to get buy-in

Question 3

What is the relationship between domains and the overall score within patient experience/satisfaction data?

A. Impact
B. Trend
C. Correlation
D. Average

Question 4

Which of the following is a core element to facilitating a focus group?

A. The group includes a minimum of 25 people.
B. The group discusses multiple topics.
C. The group generates quantitative information.
D. The group has a trained moderator.

Question 5

Which of the following BEST illustrates that a process change has worked?

A. Process flowcharts of the after process
B. Data showing significant change
C. Interviews with staff
D. Process flowcharts of the before process

Solutions: