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Updated: Oct 05, 2026
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ServiceNow CIS-HAM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Hardware Asset Management Exam |
| Exam Number: | CIS-HAM |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CIS-DF) Certified Implementation Specialist - IT Service Management (CIS-ITSM) Certified Implementation Specialist - Software Asset Management (CIS-SAM) |
| Exam Duration: | 90 minutes |
| Exam Price: | $150 USD (retake: $150 USD; free attempt included with authorized training) |
| Certificate Validity Period: | 1 year (requires annual maintenance exam) |
| Exam Format: | Multiple Select (multiple answers), Multiple Choice (single answer) |
| Real Exam Qty: | 60 |
| Passing Score: | Not publicly disclosed (normalized scoring model) |
| Available Languages: | English |
| Recommended Training: | Hardware Asset Management (HAM) Fundamentals ServiceNow Implementation Best Practices |
| Exam Registration: | ServiceNow University Registration Pearson VUE Scheduling |
| Sample Questions: | ServiceNow CIS-HAM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CIS-DF) certification; recommended: ServiceNow Administration Fundamentals experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-hardware-asset-management?id=kb_article_view&sysparm_article=KB0011563 |
The CIS-HAM certification is globally recognized and is highly sought after by organizations that use ServiceNow's hardware asset management solution. CIS-HAM exam is conducted by ServiceNow's certification program, and passing the exam demonstrates a professional's ability to implement, configure, and manage ServiceNow's hardware asset management solution effectively. Certified Implementation Specialist - Hardware Asset Management certification also provides professionals with a competitive edge in the job market, as it demonstrates their expertise in a rapidly evolving field. The CIS-HAM certification is an excellent investment for professionals looking to advance their careers in the field of hardware asset management, and for organizations looking to hire qualified and skilled professionals to manage their hardware assets.
To prepare for the CIS-HAM certification exam, candidates can take advantage of a variety of resources, including training courses, study guides, and practice exams. ServiceNow also provides a detailed exam blueprint that outlines the topics and skills that candidates should focus on when preparing for the exam.
ServiceNow CIS-HAM Certification Exam is ideal for IT professionals who are responsible for managing hardware assets in their organizations. It is also suitable for those who are looking to expand their knowledge and skills in this area. CIS-HAM exam is open to all individuals who have completed the ServiceNow Hardware Asset Management Fundamentals course and who have a minimum of six months of experience working with the ServiceNow platform.
The CIS-HAM exam is a comprehensive exam that covers various aspects of hardware asset management. It evaluates the candidate's knowledge of the ServiceNow platform and its functionalities related to hardware asset management. CIS-HAM exam also tests the candidate's ability to design, configure, and implement hardware asset management solutions using ServiceNow. Certified Implementation Specialist - Hardware Asset Management certification is suitable for professionals who are involved in the implementation of hardware asset management solutions, such as IT asset managers, IT service managers, hardware asset managers, procurement managers, and contract managers. It is also useful for those who are looking to enhance their career prospects in the IT industry.
ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Inventory & Operational Management | 10% | - Transfer and loaner processes - Reporting and dashboards - Stockroom and inventory control |
| Topic 2: Data Integrity & Management | 15% | - Audit and compliance - Data sources and reconciliation - Normalization and standardization |
| Topic 3: Financial & Contract Management | 10% | - Total Cost of Ownership (TCO) - Warranty and contract management - Cost tracking and depreciation |
| Topic 4: Hardware Asset Lifecycle | 30% | - Retirement, disposal and replacement - Maintenance and utilization - Procurement and acquisition - Deployment and provisioning |
| Topic 5: Application Configuration & Implementation | 25% | - HAM application setup and configuration - Automation and workflows - Integration with CMDB and CSDM - Data model and attributes |
| Topic 6: IT Asset Management Basics | 10% | - Goals and objectives of ITAM - Core concepts and terminology - Roles and responsibilities |
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