Salesforce Certified Business Analyst Sample Questions:

1. The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

A) Meet with the executive leadership team to accurately understand the business need.
B) Shadow the sales team to observe process for entering data into Accounts and Opportunities.
C) Understand and document the data quality issues reported by the data science team.

2. The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A) Organization edition and license type
B) Storage capacity and license type
C) Number of active users and license type

3. The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

A) Business users, project manager, key stakeholders
B) BA, project manager, key stakeholders
C) BA, business users, key stakeholders

4. The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

A) As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
B) As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
C) As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

5. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A) A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
B) A business process map detailing the existing step-by-step Quote-to-Cash process
C) A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

Solutions: