Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A) Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
B) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
C) Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
D) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

2. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

3. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) Who will be the main point of contact for migration
B) What is the quality, structure and frequency of the data migration?
C) What will be the overall cost for migration?
D) What tools and databases will be used to perform the migration
E) What data and from which system will be migrated

4. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Do not migrate legacy assets and leverage external objects within salesforce to access them

5. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use data raptor to assist with integration and introduce several manual task into the flow.
B) Use the integration procedure to manage the various task that technician need to undertake
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use call out to fully automate the flow so that no manual steps are required

Solutions: