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Updated: Oct 17, 2026
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Avaya 78201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Certified Exam |
| Exam Number: | 78201X |
| Exam Duration: | 90 minutes |
| Passing Score: | 70 |
| Related Certifications: | Avaya IP Office™ Platform Implementation Avaya IP Office™ Platform Administrator |
| Exam Price: | $95 USD |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select |
| Sample Questions: | Avaya 78201X Sample Questions |
| Exam Way: | Pearson VUE testing centers / Online proctored exam available |
| Pre Condition: | Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required. |
| Official Syllabus URL: | https://www.avaya.com/en/exams/78201X/ |
Avaya 78201X certification demonstrates that the individual has the necessary knowledge and skills to work with Avaya IP Office™ solutions. It is a valuable certification for professionals who want to advance their careers in the field of Avaya support and engineering. Avaya IP Office™ Platform Support Certified Exam certification also helps organizations identify professionals who have the necessary skills and expertise to design, install, configure, and troubleshoot IP Office™ solutions.
Avaya 78201X exam covers a wide range of topics, including Avaya IP Office™ platform architecture, installation and configuration, basic administration, user management, system maintenance, and troubleshooting. 78201X exam is designed to test the candidate's understanding of the Avaya IP Office™ platform and their ability to apply this knowledge in real-world scenarios. 78201X exam format consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam. The passing score for the exam is 70%, and candidates who pass the exam receive the Avaya IP Office™ Platform Support Certified credential.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005
Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications Features | 20-25% | - Call Handling
|
| Security and System Administration | 10-15% | - Security Features
|
| IP Office Platform Architecture | 15-20% | - Network Infrastructure Requirements
|
| Troubleshooting and Maintenance | 15-20% | - Common Issue Resolution
|
| IP Office Installation and Configuration | 20-25% | - Basic Configuration
|
| IP Endpoints and Clients | 15-20% | - IP Telephone Support
|
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