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Updated: Aug 31, 2026
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Avaya 33820X exam is ideal for individuals who are responsible for designing and implementing Avaya Aura® Call Center Elite and Elite Multichannel solutions. This includes architects, engineers, consultants, and technicians who work with these solutions on a regular basis. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification exam is designed to validate the knowledge and skills of these professionals, and to ensure that they have the expertise needed to design and implement effective call center and contact center solutions for their organizations. Successful completion of the exam can lead to career advancement opportunities and increased earning potential.
Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam 33820X |
| Exam Number: | 33820X |
| Related Certifications: | Avaya Aura Platform Certifications Avaya Aura Call Center Elite Avaya Aura Contact Center |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Training & Certification Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. |
Avaya 33820X exam covers a wide range of topics related to designing solutions for Avaya Aura® Call Center Elite and Elite Multichannel. Some of the key topics covered in the exam include call center architecture, routing strategies, reporting and analytics, integrations, and troubleshooting. Candidates are expected to have a deep understanding of the platforms and be able to design solutions that meet the specific needs of their organization.
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Considerations | - Capacity planning and performance tuning - Security and compliance considerations - High availability and disaster recovery design |
| Topic 2: Elite Multichannel Capabilities | - Digital engagement and routing strategies - Omnichannel interaction handling (voice, email, chat) - Customer experience design considerations |
| Topic 3: Integration and Deployment | - Third-party system interoperability - CRM and CTI integration - Deployment models and migration strategies |
| Topic 4: Operations and Support | - Monitoring and reporting tools - Best practices for ongoing maintenance - Troubleshooting methodologies |
| Topic 5: Core Architecture and Components | - Avaya Aura platform components integration - Call routing and ACD fundamentals - System scalability and redundancy design |
| Topic 6: Call Center Elite Functionality | - Inbound and outbound call handling - Agent and supervisor features - Skill-based routing and queue design |
| Topic 7: Solution Overview | - Avaya Aura Call Center architecture overview - Elite and Elite Multichannel positioning |
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