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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Forecasting and Project Management20%- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
Topic 2: Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
Topic 3: Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors
Topic 4: Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
Topic 5: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

In which organizational layout would one expect to see items arranged by type?

  • A. Hybrid
  • B. Process
  • C. Product
  • D. Fixed
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

  • A. Quality circles
  • B. Capacity utilization
  • C. Simply organized inventory
  • D. Respect for people
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Correct Answer: D  🗳️

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Question #3

What are two product system differences between the push and pull processes?
Choose 2 answers

  • A. Pull eliminates excessive inventory.
  • B. Pull develops additional products.
  • C. Push enhances employee relations.
  • D. Pull initiates quality control.
  • E. Push lowers cost due to overproduction.
  • F. Push moves the product forward in anticipation for demand.
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Correct Answer: A,F  🗳️

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Question #4

Which tier-level supplier directly supplies materials or services to a processing and packaging plant?

  • A. Tier one suppliers
  • B. Tier two suppliers
  • C. Tier three suppliers
  • D. Tier four suppliers
  • E. Tier five suppliers
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Correct Answer: A  🗳️

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Question #5

Why is the marketing plan essential to the creation of the aggregate plan?

  • A. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
  • B. The actual market demand in the marketing plan is required to make adjustments to other plans.
  • C. Research and development in the marketing plan drives new products.
  • D. The marketing plan provides insight into operations goals and activities for the year.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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