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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
Topic 2: Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
Topic 3: Forecasting and Project Management20%- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
Topic 4: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
Topic 5: Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors

WGU Operations Management (C215, VDC2) Sample Questions:

1. In which organizational layout would one expect to see items arranged by type?

A) Hybrid
B) Process
C) Product
D) Fixed


2. What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

A) Quality circles
B) Capacity utilization
C) Simply organized inventory
D) Respect for people


3. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Pull eliminates excessive inventory.
B) Pull develops additional products.
C) Push enhances employee relations.
D) Pull initiates quality control.
E) Push lowers cost due to overproduction.
F) Push moves the product forward in anticipation for demand.


4. Which tier-level supplier directly supplies materials or services to a processing and packaging plant?

A) Tier one suppliers
B) Tier two suppliers
C) Tier three suppliers
D) Tier four suppliers
E) Tier five suppliers


5. Why is the marketing plan essential to the creation of the aggregate plan?

A) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
B) The actual market demand in the marketing plan is required to make adjustments to other plans.
C) Research and development in the marketing plan drives new products.
D) The marketing plan provides insight into operations goals and activities for the year.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A,F
Question # 4
Answer: A
Question # 5
Answer: D

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