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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Cisco Synchronization Service is used to control access to the system.
B) Microsoft Windows Active Directory is used to control access to the system.
C) Microsoft SQL Server accounts and logins for all users are used to control access to the system.
D) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.

2. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
B) Cisco Unified Contact Center Enterprise Siebel CRM Connector
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop

3. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) agents
B) IVR ports
C) MTP resources
D) PSTN gateway trunks

4. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the child Cisco Unified Contact Center Enterprise system, using services data
B) in the parent Cisco Unified ICM system, using skill group data
C) in the child Cisco Unified Contact Center Enterprise system, using call type data
D) in the parent Cisco Unified ICM system, using Agent Level Detail data

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
B) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
C) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.

Solutions: