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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Measuring the effectiveness and efficiency of service design and the supporting processes
B) Designing and maintaining all necessary service transition packages
C) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D) Producing quality, secure and resilient designs for new or improved services

2. Within service design, what is the key output handed over to service transition?

A) Process definitions
B) Service portfolio design
C) Service design package
D) Measurement, methods and metrics

3. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 1 and 3 only
B) 2 and 3 only
C) All of the above
D) 1 and 2 only

4. How many people should be accountable for a process as defined in the RACI model?

A) Only one - the process architect
B) Only one - the process owner
C) As many as necessary to complete the activity
D) Two - the process owner and the process enactor

5. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Incident
B) Outcome
C) Change
D) Problem

Solutions: