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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
When you have reached a limit in processing a message what would be helpful for you to move forward?
- A. Call the customer and tell them that you cannot progress their message.
- B. Good working relationships with colleagues with whom you can share and discuss ideas.
- C. Take as much time as you need to think about the customer's issue on your own.
- D. Send the customer as much documentation as possible so they can find the solution themselves.
Correct Answer: B 🗳️
As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
- A. Keep the solutions only in the previously solved messages.
- B. Each customer and message is unique so previous solutions are not useful.
- C. Document solutions and share this information with your colleagues.
- D. Contact the customer to find out what the solution was for their solved message.
Correct Answer: C 🗳️
An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?
- A. A fix is required.
- B. The message requires further qualification.
- C. Trace files require further analysis.
- D. A note needs to be created based on the result of the investigation.
Correct Answer: B 🗳️
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
- A. The products supported as defined in the SLA
- B. The maximum time for providing corrective action for critical issues
- C. The dedicated support consultant that has been assigned to the customer
- D. The Initial Response Time (IRT)
Correct Answer: B,D 🗳️
Which of the following statements is a true representation of an installation?
- A. An installation can contain only one system linked to it.
- B. An installation is related to the number of employees in that organization.
- C. Each customer can have several installations associated to their identifier.
- D. Each customer has only one installation per legal entity.
Correct Answer: C 🗳️
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