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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Topic 2: Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Topic 3: Security and Data Governance | - Customer data protection - Access control and identity management |
| Topic 4: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 5: Integration Architecture | - Event-driven architecture
|
Salesforce Certified B2C Solution Architect Sample Questions:
An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?
- A. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
- B. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
- C. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
- D. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
Correct Answer: B 🗳️
An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?
- A. Salesforce Field Service, Shield Encryption at rest. Digital Engagement
- B. Shield and Event Monitoring Analytics App, Pardot
- C. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
- D. Digital Engagement, Shield with Splunk, Social Engagement Studio
Correct Answer: B 🗳️
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Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers
- A. Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
- B. Implement a client-side API callout in B2C Commerce for each of the required emails.
- C. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
- D. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
- E. Implement a server-side API callout in B2C Commerce for each of the required emails.
Correct Answer: C,D,E 🗳️
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Northern Trail Outfitters (NTO) is implementing B2C Commerce and Service Cloud as part of an IT transformation project focused on improving the customer experience across all channels. As part of the Service Cloud implementation, there will also be a service portal implemented using Experience Cloud so that customers can better self-serve for the most common use cases. NTO customers are also heavily engaged on social services, so anything that can help them use their existing social accounts to log in will be essential to a great customer experience.
Which two things should a Solution Architect recommend to cover NTOs identity needs?
Choose 2 answers
- A. Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook.
- B. Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place.
- C. Leverage B2C Commerce as the identity provider for both Storefront and the Service Portal.
- D. Use Salesforce CDP, which automatically syncs profiles and authentication information across systems.
Correct Answer: A,B 🗳️
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Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers
- A. User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce
- B. Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
- C. Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
- D. Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
Correct Answer: B,D 🗳️
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