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PMI Project Management Office Certified Professional Sample Questions:

1. Two years ago, a software company implemented an agile culture and adopted Scrum as a framework for product development. During those 2 years, the company ' s senior management struggled with the link between the product value generated and the business objectives.
What should the PMO professional do to bridge this gap?

A) Provide a report with agile team metrics, including velocity and burn charts.
B) Develop a dashboard to show the product portfolio ' s progress.
C) Create a benefits map for the company ' s initiatives and products.
D) Advise the board to move to a hybrid approach for its product development.

2. The executive management team for a healthcare company is discussing the second quarter ' s low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.
Which action should the PMO professional take to avoid such a situation?

A) Ask to review the customer satisfaction metrics.
B) Support the reevaluation of the strategic plan by the executives.
C) Establish a customer experience department.
D) Avoid the customer satisfaction metric analysis when assessing projects.

3. In a pharmaceutical company, several scope changes were requested on major strategic initiatives. After analysis, it seems that several project managers did not apply a proper stakeholder assessment during the preparation of the projects.
What should the PMO professional do first to address this issue?

A) Send a reminder to the PMO community to clarify the importance of stakeholder engagement.
B) Review the selection of project managers for strategic initiatives to ensure they are sufficiently trained.
C) Investigate why the project managers have not conducted proper stakeholder assessments.
D) Provide specific training to project managers on stakeholder engagement and ensure they apply it in future projects.

4. A company is undergoing transformation due to a set of recent mergers and acquisitions (M & A) transactions. A PMO professional is responsible for the processes and methodology and is asked to suggest ways to support the transformation by integrating organizational change management practices.
Which change management strategy should the PMO professional consider first to reinforce transformation activities?

A) Assess the cultural impact of the M & A transactions and develop an integration plan to bridge the gap and facilitate a new cultural shift.
B) Establish training on the key factors for M & A success to the PMO team.
C) Provide organizational change management training for the project managers.
D) Plan a timely organizational announcement and related communications to accompany all major organizational transformations.

5. A PMO team is preparing the PMO governance model for the organization. Which components of a well- structured PMO governance model should the PMO professional consider?

A) PMO customer engagement plan, reporting structure, and organizational process assets.
B) PMO mandate, enterprise risk register, and reporting structure.
C) PMO roles, responsibilities, autonomy levels, and accountability.
D) PMO charter, communications management plan, and stakeholder engagement plan.

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