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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are commitments to handle SRs within certain timelines.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D) Milestones are actions on a service request (SR) that must be completed by a specific time.
E) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

2. What is the main function of the Data Security Policies?

A) defines the views the application can access
B) defines the data a particular user can see and/or modify
C) defines the privileges and roles a particular user can have
D) defines the views or functionalities the user can access
E) defines the actions a particular user can do

3. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
B) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
D) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".

4. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You must make the changes using the Page Composer tool.
B) You will be required to code any new workflow actions in Groovy.
C) You can generate tasks for the SR object from the workflow.
D) You can define the workflow to run when certain fields of the SR object are changed.
E) You can modify the workflow to update field values within the SR object.
F) You can send an e-mail notification to specified recipients.

5. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) The only toolbar enabled is the default one, and you must configure at least two.
B) You have not enabled the Computer Telephony Integration (CTI) service.
C) You did not enable the vertical toolbar which is required, while the horizontal is optional.
D) You entered a toolbar height that is not more than 70 pixels.
E) The signed-in user does not have the appropriate access privileges to a toolbar.

Solutions: