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Huawei OC-12: Open ROADS Consultant - Customer Centricity Exam is a valuable certification for professionals who want to improve their skills and knowledge in customer-centric solutions. OC-12 exam covers various topics related to customer experience design, customer journey mapping, customer analytics, and customer service management. By passing the exam, individuals can become certified Open ROADS consultants and help organizations transform their business and IT operations to meet the demands of the digital age.
Huawei OC-12: Open ROADS Consultant - Customer Centricity exam is a certification program that is designed to equip individuals with the knowledge and skills required to design, implement, and manage customer-centric solutions using the Open ROADS methodology. The Open ROADS methodology is a comprehensive approach to building digital ecosystems that are centered around the customer. It is a framework that enables businesses to deliver personalized experiences to their customers, thereby improving customer satisfaction and loyalty.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
| Topic 2: Implementation & Operations | 15% | - Customer-centric operating model - Social engagement and ecosystem collaboration |
| Topic 3: Customer Experience & Centricity Strategy | 30% | - Customer insight and demand analysis - Customer experience (CX) design and measurement - Customer journey mapping |
| Topic 4: Open ROADS Framework Fundamentals | 20% | - Real-time, On-demand, All-online, DIY, Social principles - Digital transformation context and business drivers |
| Topic 5: Service & Solution Design | 25% | - All-online and self-service architectures - On-demand service delivery models - Agile service innovation |
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