Pass your actual test with our Microsoft MB-230日本語 training material at first attempt
Last Updated: Sep 24, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Format: | Case studies, Multiple select, Drag and drop, Fill in the blank, Multiple choice |
| Available Languages: | Italian, Spanish, German, Chinese (Simplified), English, Portuguese (Brazil), Japanese, French |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year |
| Passing Score: | 700 |
| Exam Price: | $165 USD |
| Exam Duration: | 120 minutes |
| Recommended Training: | MB-230 Study Guide Microsoft Learn Learning Paths |
| Exam Registration: | Pearson VUE Scheduling Microsoft Learn Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230/ |
| Section | Weight | Objectives |
|---|---|---|
| Manage cases and knowledge management | 51-55% | - Create and manage cases
|
| Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Implement scheduling | 10-14% | - Configure service scheduling
|
| Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
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Expect $165 USD per attempt and a passing score of 700. A retake costs the full fee again — one more reason to rehearse with the 373 practice questions from Exam4Docs until your mock scores sit comfortably above the mark.
Yes:
Pair any official course with effective review: the 373 practice questions for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) turn training knowledge into exam-ready answers.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) blueprint covers 8 domains — including Manage analytics, visualizations, and insights (5-9%), Implement Connected Customer Service (2-6%), Implement scheduling (10-14%). Let the weightings steer your schedule: the heavier the domain, the heavier your practice time. Every subtopic is listed in the outline above.
No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions Since vendors update eligibility rules periodically, verify the current requirements on the official page (official MB-230日本語 exam page) before registering.
Registration runs through the vendor's official channels:
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is delivered Online proctored or onsite at Pearson VUE test centers — choose your preferred option when booking.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is Microsoft's official exam for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate credential (Associate level). Passing it certifies a professional background that helps you stand out at work instead of running with the crowd. It also relates to Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate.
120 minutes for 40-60 questions. Effective review beats anxious cramming: rehearse timed sets in the Exam4Docs engine until pacing becomes habit, and the clock becomes an asset instead of a threat.
Yes — the free Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) demo shows real question quality before you pay, the surest way to identify helpful material in a crowded market. Buying includes 365 days of free updates, renewable later at 50% off.
あなたは、Dynamics 365 Customer Service 組織の機能コンサルタントです。
サポート情報検索コントロールを、ケース エンティティのメイン フォームと電話呼び出しのメイン フォームに追加する必要があります。
どの4つのアクションを順番に実行する必要がありますか?回答するには、アクションリストから適切なアクションを回答エリアに移動し、正しい順序で並べます。
Correct Answer:

Explanation:
組織に Dynamics 365 Customer Service を実装し、ケース サマリー Copilot を構成しています。
ユーザーが Copilot のケース概要機能をテストします。ユーザーは、ケース概要カードに「要約するのに十分な情報がありません」と表示されていることに気付きました。管理者がケース概要を正しく構成できるように、アクションを推奨する必要があります。どのアクションを推奨すればよいでしょうか。
Correct Answer: C 🗳️
あなたは会社のオムニチャネル スーパーバイザーです。Power BI にダッシュボードをインストールします。
マネージャーが日中分析ダッシュボードにアクセスできることを確認する必要があります。
何をすべきでしょうか?
Correct Answer: E 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
運送会社は、Dynamics 365 Customer Service でリースされたトラックという名前のカスタム テーブルを使用して、リースの詳細を取得します。同社は、Azure IoT Hub に Connected Customer Service を実装して、リースされたトラックを追跡しています。
IoT 統合用にカスタム テーブル Leased Truck を構成する必要があります。
目標を達成する 2 つの方法はどれですか? それぞれの正解は、完全な解決策を提示します。
注: それぞれの正しい選択は 1 ポイントの価値があります。
Correct Answer: C,D 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
産業用暖房、換気、空調ユニットを製造する会社 (HVAQ) は、Dynamics 365 Customer Service を実装しています。
各設置の後に、設置と設置者の対応に対する満足度について顧客を調査する必要があります。
適切な質問タイプを推奨する必要があります。
どの質問タイプを推奨しますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:

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