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Microsoft MB-230日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Exam Format:Case studies, Multiple select, Drag and drop, Fill in the blank, Multiple choice
Available Languages:Italian, Spanish, German, Chinese (Simplified), English, Portuguese (Brazil), Japanese, French
Related Certifications:Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
Real Exam Qty:40-60
Certificate Validity Period:1 year
Passing Score:700
Exam Price:$165 USD
Exam Duration:120 minutes
Recommended Training:MB-230 Study Guide
Microsoft Learn Learning Paths
Exam Registration:Pearson VUE Scheduling
Microsoft Learn Exam Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230/

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage cases and knowledge management51-55%- Create and manage cases
  • 1. Implement case routing and queues
    • 2. Manage case hierarchies and relationships
      • 3. Configure case types and statuses
        - Implement knowledge management
        • 1. Create and manage knowledge articles
          • 2. Configure knowledge search and recommendations
            • 3. Integrate knowledge with cases and portals
              - Configure Dynamics 365 Copilot for Service
              Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
              • 1. Build custom dashboards and visualizations
                • 2. Use out-of-box Customer Service reports
                  - Implement Customer Voice surveys and feedback
                  Implement scheduling10-14%- Configure service scheduling
                  • 1. Set up resources and resource groups
                    • 2. Define service activities and requirements
                      • 3. Implement scheduling rules and availability
                        Implement Connected Customer Service2-6%- Set up IoT and field service integration
                        Implement routing and work distribution2-6%- Configure unified routing
                        • 1. Define routing rules and decision trees
                          • 2. Set up workstreams and queues
                            Manage entitlements and service level agreements (SLAs)15-19%- Implement SLAs
                            • 1. Configure SLA actions and warnings
                              • 2. Define SLA KPIs and timelines
                                • 3. Manage SLA calculations and pauses
                                  - Configure entitlements
                                  • 1. Associate entitlements with customers and cases
                                    • 2. Define entitlement terms and restrictions
                                      Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                                      • 1. Integrate channels and productivity tools
                                        • 2. Set up app profiles and session templates
                                          Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
                                          • 1. Connect Customer Service with other apps
                                            • 2. Create custom forms and workflows

                                              MB-230日本語 Essentials — FAQ

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                                              Expect $165 USD per attempt and a passing score of 700. A retake costs the full fee again — one more reason to rehearse with the 373 practice questions from Exam4Docs until your mock scores sit comfortably above the mark.

                                              Yes:

                                              Pair any official course with effective review: the 373 practice questions for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) turn training knowledge into exam-ready answers.

                                              The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) blueprint covers 8 domains — including Manage analytics, visualizations, and insights (5-9%), Implement Connected Customer Service (2-6%), Implement scheduling (10-14%). Let the weightings steer your schedule: the heavier the domain, the heavier your practice time. Every subtopic is listed in the outline above.

                                              No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions Since vendors update eligibility rules periodically, verify the current requirements on the official page (official MB-230日本語 exam page) before registering.

                                              Registration runs through the vendor's official channels:

                                              The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is delivered Online proctored or onsite at Pearson VUE test centers — choose your preferred option when booking.

                                              The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is Microsoft's official exam for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate credential (Associate level). Passing it certifies a professional background that helps you stand out at work instead of running with the crowd. It also relates to Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate.

                                              120 minutes for 40-60 questions. Effective review beats anxious cramming: rehearse timed sets in the Exam4Docs engine until pacing becomes habit, and the clock becomes an asset instead of a threat.

                                              Yes — the free Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) demo shows real question quality before you pay, the surest way to identify helpful material in a crowded market. Buying includes 365 days of free updates, renewable later at 50% off.

                                              Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:

                                              Question #1

                                              あなたは、Dynamics 365 Customer Service 組織の機能コンサルタントです。
                                              サポート情報検索コントロールを、ケース エンティティのメイン フォームと電話呼び出しのメイン フォームに追加する必要があります。
                                              どの4つのアクションを順番に実行する必要がありますか?回答するには、アクションリストから適切なアクションを回答エリアに移動し、正しい順序で並べます。

                                              Reveal Solution  Discussion  0

                                              Correct Answer:


                                              Explanation:

                                              Question #2

                                              組織に Dynamics 365 Customer Service を実装し、ケース サマリー Copilot を構成しています。
                                              ユーザーが Copilot のケース概要機能をテストします。ユーザーは、ケース概要カードに「要約するのに十分な情報がありません」と表示されていることに気付きました。管理者がケース概要を正しく構成できるように、アクションを推奨する必要があります。どのアクションを推奨すればよいでしょうか。

                                              • A. ケースを解決済みに変更し、ケース概要カードを展開します。
                                              • B. アクティビティのハイライトの概要を展開します。
                                              • C. ケースに説明があることを確認します。
                                              • D. ケースの概要を更新します。
                                              • E. Copilot のケース概要機能にフィードバックコメントを提供します。
                                              Reveal Solution  Discussion  0

                                              Correct Answer: C  🗳️

                                              Question #3

                                              あなたは会社のオムニチャネル スーパーバイザーです。Power BI にダッシュボードをインストールします。
                                              マネージャーが日中分析ダッシュボードにアクセスできることを確認する必要があります。
                                              何をすべきでしょうか?

                                              • A. ユニバーサル サービス デスクから、すべてのダッシュボードを有効にします。
                                              • B. Power Bl からダッシュボードを組織全体と共有します。
                                              • C. スーパーバイザー設定から、すべてのユーザーを日中分析ダッシュボードに追加します。
                                              • D. エージェント構成から、ユーザーをスーパーバイザーに昇格します。
                                              • E. スーパーバイザー構成から、必要なユーザーを追加します。
                                              Reveal Solution  Discussion  0

                                              Correct Answer: E  🗳️

                                              Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).

                                              Question #4

                                              運送会社は、Dynamics 365 Customer Service でリースされたトラックという名前のカスタム テーブルを使用して、リースの詳細を取得します。同社は、Azure IoT Hub に Connected Customer Service を実装して、リースされたトラックを追跡しています。
                                              IoT 統合用にカスタム テーブル Leased Truck を構成する必要があります。
                                              目標を達成する 2 つの方法はどれですか? それぞれの正解は、完全な解決策を提示します。
                                              注: それぞれの正しい選択は 1 ポイントの価値があります。

                                              • A. Leased Truck テーブルから IoT Alert テーブルへの 1 対多の関係を作成します。
                                              • B. Power Platform 管理センターで関係を設定します。
                                              • C. LoT - Register Custom Entity アクションを呼び出して、リースされたトラック レコードを既存の IoT デバイスに関連付けます。
                                              • D. Leased Truck テーブルへの接続を有効にします。
                                              Reveal Solution  Discussion  0

                                              Correct Answer: C,D  🗳️

                                              Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).

                                              Question #5

                                              産業用暖房、換気、空調ユニットを製造する会社 (HVAQ) は、Dynamics 365 Customer Service を実装しています。
                                              各設置の後に、設置と設置者の対応に対する満足度について顧客を調査する必要があります。
                                              適切な質問タイプを推奨する必要があります。
                                              どの質問タイプを推奨しますか? 回答するには、回答領域で適切なオプションを選択してください。
                                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                                              Reveal Solution  Discussion  0

                                              Correct Answer:

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