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GAQM ISO2018LA exam is designed for professionals who wish to specialize in auditing IT service management systems. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is suitable for professionals who have experience working in IT service management, auditing or quality management. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is also suitable for professionals who wish to develop their skills and knowledge in IT service management auditing.
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GAQM ISO2018LA certification exam is an essential certification program for professionals who want to become experts in auditing and assessing the conformity of an organization's ITSMS with the ISO/IEC 20000-1:2018 standard. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification program provides the necessary skills and knowledge to lead an audit team, conduct audits, and evaluate and report on the conformity of an organization's ITSMS with the ISO/IEC 20000-1:2018 standard. Professionals who hold this certification demonstrate their expertise in IT service management and their ability to provide recommendations for improvement.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Conducting the ISO/IEC 20000 Audit | 25% | - Audit reporting and conclusion - Follow-up on corrective actions - On-site audit activities, evidence gathering - Audit planning and preparation - Identifying nonconformities and observations |
| Topic 2: SMS Requirements | 35% | - Support: resources, competence, documentation - Performance evaluation: monitoring, internal audit, management review - Continual improvement - Operation and service delivery processes - Context of the organization - Leadership and commitment - Planning and risk management |
| Topic 3: Auditing Principles & ISO 19011 Guidelines | 20% | - Audit principles, independence, evidence-based approach - Roles and responsibilities of lead auditor and audit team - Audit program management |
| Topic 4: Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Structure and key terms of ISO/IEC 20000-1:2018 - Concepts and scope of service management systems (SMS) - Relationship with other standards (ISO 19011, ISO 9001, ITIL) |
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