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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Multi-Modal Integration | 10% | - Support web, mobile and voice channels - Integrate telephony, SMS and social platforms - Design consistent cross-channel experience |
| Topic 2: Administration and Governance | 12% | - Manage access and security settings - Configure compliance and data privacy - Monitor performance and usage |
| Topic 3: Analyze and Improve the Assistant | 12% | - Use analytics and reporting tools - Refine NLU models and improve accuracy - Evaluate intent and entity recognition performance |
| Topic 4: Integrate with watsonx | 12% | - Implement conversational search using RAG pattern - Apply generative AI for response generation - Connect to watsonx.ai generative AI models |
| Topic 5: Conversational AI Design | 16% | - Define domain, channel, content and integration requirements - Design live agent handoff strategy - Understand use cases and design principles - Design conversational flows and dialog structure |
| Topic 6: Build Conversational Flows | 20% | - Configure built-in AI capabilities - Test, debug and validate dialog behavior - Create actions and rich responses - Implement context management and slot filling |
| Topic 7: Publish Across Multiple Environments | 8% | - Control versioning and deployment workflows - Manage development, staging and production - Preview and share assistants safely |
| Topic 8: Build Back-End Integrations | 10% | - Implement webhooks and API connections - Integrate with external business systems - Handle errors and manage connectivity |
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