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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A) A separate report for each channel.
B) The real-time wallboard.
C) An Omni-channel Interaction Journey Report
D) The agent performance report.

2. What does the term "codec" refer to in the context of AICC voice communications?

A) A protocol for call control.
B) A device for connecting to the PSTN.
C) A type of database used for storing recordings.
D) An algorithm that compresses and decompresses digital audio data.

3. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) 200 OK
B) INVITE
C) ACK
D) BYE

4. Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?

A) Outbound predictive dialer.
B) Callback Service integrated with the ICD queue management.
C) Voicemail system.
D) IVR self-service menu.

5. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Skill-Based Routing
B) Interaction Correlation
C) Call Recording
D) IVR Self-Service

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