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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A) Technical connection details for the billing system
B) Understanding of the Energy and Utilities customer data model
C) A decision on the tool or technology that will be used for migrating the data (ETL)
D) Project team roles and responsibilities
E) A high-level object map of the entities and fields used by the billing system

2. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Manage a customer moving out.
B) Create a multi-site quote.
C) Manage changes to contract clauses.
D) Set up a payment arrangement.

3. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use the Create Payment Plan action in the Contact Center Console.
B) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
C) Work with an external debt collection agency to ensure customers pay their outstanding amount.
D) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

4. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Demonstrate expertise right away to achieve the fastest stakeholder agreement
B) Focus primarily on the contractor organization's concerns.
C) Ask probing questions to understand and document the needs of all stakeholders.
D) Propose compromises between stakeholders that could result in collective positive outcomes.

5. An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?

A) The Microsoft Word Document Template
B) POF Template
C) The Velocity Web Template
D) JSON Based Document Template

Solutions: