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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
System Installation and Initial Configuration- Platform deployment
  • 1. Network and IP configuration
    • 2. Software and firmware installation
      • 3. Initial system setup
        User and Telephony Configuration- Endpoint configuration
        • 1. User creation and management
          • 2. Hunt groups and feature programming
            • 3. Extension and telephone configuration
              Voice Applications and Connectivity- Communication services
              • 1. Networking and interoperability
                • 2. SIP trunk configuration
                  • 3. Voicemail configuration
                    IP Office Architecture and Components- IP Office system architecture
                    • 1. Hardware components and licensing
                      • 2. Control units and expansion modules
                        Maintenance and Troubleshooting- System support
                        • 1. Fault isolation and problem resolution
                          • 2. Backup and restore
                            • 3. Monitoring and diagnostics
                              Security and Administration- Administrative management
                              • 1. Maintenance best practices
                                • 2. Access control and authentication
                                  • 3. System security settings

                                    Avaya IP Office Configuration and Maintenance Sample Questions:

                                    1. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

                                    A) 1616
                                    B) 4612
                                    C) 4620
                                    D) 4602


                                    2. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

                                    A) The telephone MAC address must registered in IP Office.
                                    B) The telephone firmware requires an upgrade.
                                    C) The telephone must be changed from SIP to H.323.
                                    D) The telephone requires an IP 500 control unit.


                                    3. Which method will avoid corruption of the data on the SD card when removing the SD card?

                                    A) Use the Manager application to shutdown the card before removing the SD card.
                                    B) Dial the shutdown short code to shutdown the card before removing the SD card
                                    C) Pull out the card. Special shutdown is not required.
                                    D) Use System Monitor to shutdown the card before removing the SD card.


                                    4. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
                                    What is needed to accomplish this?

                                    A) modified 46xxsettings.scr file
                                    B) 1616 IP Phone with VPN software
                                    C) VPN gateway for each remote worker
                                    D) modified 46vpnsettings.txt file


                                    5. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

                                    A) VoiceMail Pro must be part of the domain.
                                    B) The registry key string containing the name of the share.
                                    C) IP Office must be in a SCN.
                                    D) The Workgroup name must be in each server.


                                    Solutions:

                                    Question # 1
                                    Answer: C
                                    Question # 2
                                    Answer: D
                                    Question # 3
                                    Answer: A
                                    Question # 4
                                    Answer: C
                                    Question # 5
                                    Answer: B

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