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1. Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CMS version is misconfigured on the system-parameters features form.
2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
A) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
3. Which program is a custom application on the CMS?
A) Avaya Visual Vectors Client
B) Avaya Supervisor
C) High Availability Admin Sync
D) Alarm Origination Manager
4. What is the term of an extension that routes calls to specific vector?
A) Routing Directory Number (RDN)
B) Vector Routing Number (VRN)
C) Hunt Group Number (HGN)
D) Vector Directory Number (VDN)
5. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
A) Add vector variables to each vector to test for working hours.
B) Create vector subroutine that can be used in all vectors that have the same working hours
C) Redesign the routing so all calls funnel through a signal vector
D) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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