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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A) The Oracle JDBC driver is installed automatically
B) http://www.oracle.com
C) The Experience Portal DVD
D) http://support.avaya.com

2. Which two statements below about infinite campaigns are true? (Choose two)

A) Infinite Campaign is designated by Campaign Type 0.
B) Infinite Campaign terminates automatically after processing all contacts.
C) Infinite Campaign does not terminate by itself after processing all contacts.
D) Infinite Campaign terminates only when all agents log off from the campaign.
E) To terminate an Infinite Campaign, manual intervention is required.

3. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A) Look at the Application Detail Report in the AAEP administration.
B) Check the Avaya Aura experience Portal (AAEP) System Monitor.
C) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
D) Check AAEP administration System Maintenance > Log Viewer

4. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

A) ICRSipUserName
B) ICRSipTCPPort
C) VPProductID
D) VPRemoteLogWebService
E) ICRAdminUKI

5. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
D) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].

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