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Last Updated: Jul 30, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Avaya 3312 exam is designed to test your knowledge and skills in administering Avaya Aura® Contact Center. Avaya Aura® Contact Center Administration Exam certification exam is intended for individuals who are responsible for the management, configuration, and maintenance of the Avaya Aura® Contact Center solution.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User, Agent & Skillset Configuration | 30% | - Agent creation and profile setup - Bulk data configuration and import tools - Webadmin vs standard admin privileges - Skillset and call presentation class configuration |
| Topic 2: Routing & Scripting | 25% | - Contact Router configuration - Script creation, testing and synchronization - Service Creation Environment (SCE) overview - Variables, intrinsics and expression logic - Local View vs Contact Center View |
| Topic 3: Reporting, Monitoring & Maintenance | 20% | - Real-time and historical reporting - System health checks and routine maintenance - Basic troubleshooting of common issues - Thresholds and alarm configuration |
| Topic 4: System Architecture & Components | 25% | - Access and Partition Management - Avaya Aura Media Server integration - Avaya Aura Contact Center (AACC) core architecture - Contact Center Manager Administration (CCMA) functions |
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