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Updated: Jun 03, 2026
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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
1. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
A) Customer association organization
B) Customer relationship management
C) Customer connection society
D) Customer liaison policy
2. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
A) Customer association organization
B) Customer relationship management
C) Customer connection society
D) Customer liaison policy
3. The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer
A) Education and communication
B) Participation and involvement
C) Negotiation and reward
D) Facilitation and support
4. Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer
A) Integrity test
B) Personality ambitions test
C) Performance test
D) Cognitive ability test
5. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer
A) Strategic triangle
B) Liaison concept
C) Strategic relationship
D) Tactical strategy
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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