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Updated: Sep 24, 2026
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Salesforce Plat-UX-102 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Strategy Designer (Plat-UX-102) |
| Exam Number: | Plat-UX-102 |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Passing Score: | 70% |
| Available Languages: | English, Japanese |
| Exam Price: | $200 USD (varies by region) |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Salesforce Certified Experience Cloud Consultant Salesforce Certified Platform Administrator Salesforce Certified UX Designer |
| Certificate Validity Period: | Not explicitly defined (Salesforce certifications typically require maintenance via Trailhead maintenance modules) |
| Recommended Training: | Salesforce Strategy Designer Trailmix (Trailhead) Platform Strategy Designer Prep Path |
| Exam Registration: | Salesforce Certification Registration Salesforce Webassessor Scheduling |
| Sample Questions: | Salesforce Plat-UX-102 Sample Questions |
| Exam Way: | Proctored online exam or onsite testing center |
| Pre Condition: | Recommended 3+ years experience in strategy design or UX/product roles and 1–2 years experience on Salesforce Platform |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/strategydesigner |
Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Intangible Deliverables | - Stakeholder alignment
|
| Topic 2: Tools and Artifacts | - Co-creation methods
|
| Topic 3: Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
The strategy designer at Cloud Kicks has worked with the development team to create a cross cloud 360 prototype based on a concept to create a better customer experience and help drive revenue. What should the designer produce to get buy-in from the business stakeholders?
- A. Business metrics and ROI map
- B. Business user flow and journey map
- C. Business case and roadmap
Correct Answer: C 🗳️
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A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?
- A. Prototyping
- B. Ideation
- C. Journey mapping
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service tools? Which metric should define a successful transformation outcome?
- A. Increased human takeover rate
- B. Decreased length of support calls
- C. Increased goal completion rate
Correct Answer: C 🗳️
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Cloud Kicks ' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK ' s customer experience fragmented. Which tool should CK ' s strategy designer recommend to grow and nurture cross- departmental collaboration?
- A. Annual leadership summit
- B. V2MOM with shared methods
- C. Roadmap of cross-product features
Correct Answer: B 🗳️
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Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price by customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily. Which Salesforce product should be considered for this business need?
- A. Marketing Cloud
- B. Commerce Cloud
- C. Revenue Cloud
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Docs members. You can sign-up / login (it's free).
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