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Updated: Nov 08, 2026
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Salesforce Plat-UX-102 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Strategy Designer (Plat-UX-102) |
| Exam Number: | Plat-UX-102 |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Passing Score: | 70% |
| Available Languages: | English, Japanese |
| Exam Price: | $200 USD (varies by region) |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Salesforce Certified Experience Cloud Consultant Salesforce Certified Platform Administrator Salesforce Certified UX Designer |
| Certificate Validity Period: | Not explicitly defined (Salesforce certifications typically require maintenance via Trailhead maintenance modules) |
| Recommended Training: | Salesforce Strategy Designer Trailmix (Trailhead) Platform Strategy Designer Prep Path |
| Exam Registration: | Salesforce Certification Registration Salesforce Webassessor Scheduling |
| Sample Questions: | Salesforce Plat-UX-102 Sample Questions |
| Exam Way: | Proctored online exam or onsite testing center |
| Pre Condition: | Recommended 3+ years experience in strategy design or UX/product roles and 1–2 years experience on Salesforce Platform |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/strategydesigner |
Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Intangible Deliverables | - Stakeholder alignment
|
| Topic 2: Tools and Artifacts | - Co-creation methods
|
| Topic 3: Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology. Which activity should ensure the workshop is accessible to all participants?
- A. Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
- B. Ask a friend to test the tools first and give feedback on how user-friendly the activities are.
- C. Allow access to the tool ahead of time and make sure participants are familiar before getting started.
Correct Answer: C 🗳️
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A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don ' t share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues?
- A. Data dashboard
- B. Service blueprint
- C. Journey map
Correct Answer: C 🗳️
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A financial technology company develops an app for wealth management firms and receives initial success upon launch. Which metric should be used to measure the longevity of the product and long- term growth potential?
- A. Customer retention rate
- B. App sales over time
- C. Annual app downloads
Correct Answer: A 🗳️
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A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?
- A. Prototyping
- B. Ideation
- C. Journey mapping
Correct Answer: C 🗳️
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A global retailer has received customer complaints because items that are advertised sell out too quickly.
There is a disconnect between marketing and fulfillment teams and their systems. Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
- A. Stakeholder interviews
- B. Service blueprint
- C. Journey map
Correct Answer: B 🗳️
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