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Updated: Sep 27, 2026
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Pegasystems PEGACPCSD24V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Customer Service Developer 24 |
| Exam Number: | PEGACPCSD24V1 |
| Real Exam Qty: | 50 |
| Exam Price: | $190 USD |
| Related Certifications: | Certified Pega Senior System Architect Certified Pega System Architect |
| Exam Format: | Multiple Choice, Scenario-based |
| Passing Score: | 65% |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Recommended Training: | Pega Customer Service Implementation Course |
| Exam Registration: | Pearson VUE Registration |
| Exam Way: | Online proctored or Onsite test center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge: Pega Customer Service Implementation, experience with Pega Platform |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-customer-service-developer-0 |
Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channels | 15% | - Voice AI integration - Digital messaging setup - Pega Call configuration - Email bot configuration |
| User Experience | 20% | - Composite design principles - UI customization for customer service - Composite tabs configuration - Constellation UX best practices |
| Automation & Intelligence | 15% | - Decision strategies - Automated case processing - AI services integration |
| Data Integration | 15% | - Data storage options - Common Data Model overview - External data integration - Entity and relationship configuration |
| Security & Governance | 10% | - Audit and compliance - Access control - Data privacy settings |
| Case Management | 10% | - Service request behavior control - Case creation best practices - Case template configuration - Service request creation |
| Application Development | 15% | - Center-out architecture - Coexistence implementation - Modular enterprise reuse - Application deployment strategies |
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