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Updated: Sep 05, 2026
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The Microsoft MS-220 exam is divided into several sections, each designed to test different skills and knowledge areas. The first section focuses on the candidate's ability to troubleshoot Exchange Online connectivity issues. This includes identifying and resolving issues related to Exchange Online configuration, network connectivity, and firewall rules. The second section evaluates the candidate's ability to troubleshoot Exchange Online performance issues, including issues related to server resources, database performance, and client connectivity.
Microsoft Exchange Online is a cloud-based email and calendaring solution that enables organizations to communicate and collaborate more effectively. It provides enterprise-grade security and reliability, and is used by businesses of all sizes across the globe. To ensure that IT professionals are equipped with the knowledge and skills required to troubleshoot Exchange Online issues, Microsoft has introduced the MS-220 certification exam.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
The MS-220 certification exam is a great way for IT professionals to demonstrate their expertise in troubleshooting Exchange Online. MS-220 exam covers a wide range of topics related to Exchange Online, including how to troubleshoot mailbox issues, connectivity problems, and message delivery issues. It also includes topics related to how to monitor and manage Exchange Online environments, including how to use PowerShell scripts and other tools to troubleshoot issues.
The MS-220 exam is intended for IT professionals who have experience working with Exchange Online and are responsible for managing messaging infrastructure in Microsoft 365. MS-220 exam is suitable for messaging administrators, help desk technicians, and network administrators who want to validate their Exchange Online troubleshooting skills. MS-220 exam is also beneficial for those who are looking to advance their career in messaging administration and want to differentiate themselves from others in the field.
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Exam Price: | $165 USD (varies by region) |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 700 (scale 1000) |
| Exam Duration: | 150 minutes |
| Available Languages: | Chinese (Simplified), English |
| Exam Format: | Multiple-choice, Multiple-answer |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Microsoft Exam Registration Pearson VUE |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems - Fix directory synchronization issues - Address coexistence and free/busy sharing problems |
| Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 |
| Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems - Fix mailbox database and quota issues - Manage mailbox and recipient configuration |
| Troubleshoot compliance and retention issues | 25-30% | - Resolve eDiscovery and content search problems - Manage retention policies and retention labels - Address data loss prevention (DLP) issues - Troubleshoot in-place holds and litigation holds |
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