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Updated: Sep 11, 2026
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Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Exam Duration: | 120 minutes |
| Exam Format: | Scenario-based Questions, Case Studies, Multiple Choice |
| Certificate Validity Period: | Retired (no longer active) |
| Exam Price: | $165 USD (varies by region) |
| Related Certifications: | Microsoft Certified Professional (MCP) Microsoft Dynamics CRM 2011 |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (out of 1000) |
| Available Languages: | English |
| Sample Questions: | Microsoft MB2-868 Sample Questions |
| Exam Way: | Proctored exam delivered via authorized testing centers or online proctoring (historical Microsoft certification delivery model) |
| Pre Condition: | No formal prerequisites; basic understanding of Microsoft Dynamics CRM recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Microsoft Dynamics CRM 2011 Overview | - System components and architecture - Core concepts of CRM entities and relationships |
| Marketing Automation | - Lead generation and tracking - Marketing lists and campaigns |
| Customer Service Management | - Cases and queues - Service level agreements (SLA) and routing |
| Customization and Configuration | - Entity customization and forms - Business rules and workflows - Security roles and access control |
| Sales Management | - Leads, opportunities, and sales processes - Quotes, orders, and invoices management |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, what is a unit group?
- A. a way to bundle two or more products together
- B. a set of measurements in which a product is available
- C. a way to organize multiple price lists
- D. a way to define the product that will be used as a substitution if another product is unavailable
Correct Answer: B 🗳️
In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?
- A. the goal targets
- B. the roll-up fields
- C. the time period
- D. the goal metric
Correct Answer: D 🗳️
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You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)
- A. Add a Write-In Product to the opportunity.
- B. Add a product to the product catalog, and add the new product to the opportunity.
- C. Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
- D. Add a new product to the opportunity.
Correct Answer: A,B 🗳️
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In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)
- A. Resources
- B. Subject
- C. Customers
- D. Service
- E. Start Time
Correct Answer: B,D,E 🗳️
In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)
- A. a business unit
- B. a user
- C. yourself
- D. a resource group
- E. a team
Correct Answer: B,C,E 🗳️
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