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Updated: Jul 22, 2026
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Microsoft MB-910 certification exam is a great way to showcase your skills and knowledge in the Dynamics 365 CRM field. It is ideal for individuals who have some experience working with the software and want to take their expertise to the next level. Passing MB-910J exam demonstrates that you have the technical know-how to work with Dynamics 365 CRM and can help you unlock new career opportunities. So, if you want to advance your career in the CRM field, consider taking the Microsoft MB-910 certification exam.
Microsoft MB-910日本語 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Exam Price: | $99 USD |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate |
| Exam Format: | Multiple-choice, Multiple-answer, Scenario-based |
| Available Languages: | English, Japanese, Korean, Simplified Chinese, Traditional Chinese, French, German, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Italian, Indonesian |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (out of 1000) |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 60 minutes |
| Recommended Training: | Microsoft Learn: Dynamics 365 Fundamentals (CRM) Learning Path |
| Exam Registration: | Microsoft Learn Pearson VUE |
| Sample Questions: | Microsoft MB-910日本語 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-910 |
Microsoft MB-910 certification exam is a fundamental exam for the Microsoft Dynamics 365 Customer Engagement (CRM) solution. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) certification exam is designed to test the candidate’s knowledge of the fundamental concepts of Microsoft Dynamics 365 Customer Engagement. It is intended for individuals who want to demonstrate their knowledge of the Dynamics 365 Customer Engagement solution to potential employers or clients.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Work order lifecycle and resource management - Core features and scheduling capabilities - Inventory and asset management |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - SLA and routing rules - Unified service desk and channels - Knowledge base and entitlements - Case management lifecycle |
| Topic 3: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Integration with Copilot - Capabilities and use cases - Lead generation and qualification - Event management features - Email marketing and customer journeys |
| Topic 4: Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Core capabilities and business scenarios - Business process flows |
| Topic 5: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics - Common features and navigation - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Security and access control |
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