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Updated: Sep 14, 2026
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Microsoft MB-230 certification exam is designed for professionals who are interested in gaining expertise in customer service functional consulting for Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification exam tests the candidate's knowledge of customer service processes, service level agreements, entitlements, omnichannel, voice of the customer, and customer service analytics. MB-230J exam focuses on the practical application of these skills in a real-world environment and is designed for individuals who have hands-on experience with Microsoft Dynamics 365 Customer Service.
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Exam Price: | $165 USD |
| Available Languages: | English, Chinese (Simplified), Spanish, Portuguese (Brazil), German, Italian, Japanese, French |
| Certificate Validity Period: | 1 year |
| Passing Score: | 700 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Drag and drop, Case studies, Multiple select, Fill in the blank |
| Real Exam Qty: | 40-60 |
| Recommended Training: | Microsoft Learn Learning Paths MB-230 Study Guide |
| Exam Registration: | Microsoft Learn Exam Registration Pearson VUE Scheduling |
| Sample Questions: | Microsoft MB-230日本語 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230/ |
Microsoft MB-230 certification exam is an ideal certification for professionals who work in customer service or customer support roles and want to demonstrate their expertise in Dynamics 365 Customer Service functional consultant role. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification provides a strong foundation for professionals who want to advance their careers in Dynamics 365 Customer Service and is recognized globally in the industry.
Microsoft MB-230 exam is intended for professionals who have experience in customer service operations and are proficient in using Microsoft Dynamics 365. Candidates should have a strong understanding of customer service processes and practices and be familiar with service level agreements (SLAs) and entitlements. They should also have experience with configuring and customizing Dynamics 365 for customer service.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam
Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .
Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Topic 2: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 3: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 4: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
| Topic 5: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 6: Manage cases and knowledge management | 51-55% | - Implement knowledge management
- Create and manage cases
|
| Topic 7: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 8: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
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