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Updated: Sep 04, 2025
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CompTIA A+ Certification Exam (JK0-801) Sample Questions:
1. After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
A) Empathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time.
B) Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.
C) Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.
D) Inform the manager of the customer's behavior and then focus on completing the task in an expedited manner.
2. A technician is given a task of terminating a bundle of CAT5 cables that have not been labeled. Which of the following tools will be the BEST to perform this job task?
A) Crimper, cable tester, toner probe
B) Crimper, cable tester
C) Crimper, multimeter
D) Crimper, toner probe, multimeter
3. Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).
A) HDMI
B) CAT6e
C) Molex
D) eSATA
E) SPDIF
F) USB 3.0
4. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
A) Connect an external monitor
B) Update the video card drivers
C) Replace the video card
D) Change the screen orientation
5. The Intel i3 processors have which of the following number of cores?
A) 2
B) 3
C) 6
D) 4
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D,F | Question # 4 Answer: D | Question # 5 Answer: A |
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