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Updated: Jul 29, 2026
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The ITIL-SOA certification is structured as an intermediate-level certification, which means that candidates are expected to have a basic understanding of IT service management principles and frameworks. ITIL Intermediate Module - Service Offerings and Agreements certification is suitable for individuals who are working in the field of IT service management, as well as those who are planning to pursue a career in this area. ITIL Intermediate Module - Service Offerings and Agreements certification exam consists of multiple-choice questions and a passing score is required to obtain the certification.
Peoplecert ITIL-SOA certification exam is part of the ITIL Intermediate Module that focuses on Service Offerings and Agreements. ITIL Intermediate Module - Service Offerings and Agreements certification demonstrates the candidate's expertise in understanding the service offerings and agreements with customers and other stakeholders. The ITIL-SOA certification enables professionals to enhance their knowledge and capabilities in design, transition, and operation of IT services and develop the organizational capabilities to deliver customer satisfaction.
Peoplecert ITIL-SOA Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL Intermediate Module - Service Offerings and Agreements (SOA) |
| Exam Number: | ITIL-SOA |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Intermediate Capability Stream ITIL Expert in IT Service Management |
| Exam Format: | Complex Multiple Choice, Scenario-Based, Gradient Scored, Closed Book |
| Certificate Validity Period: | No formal expiration (legacy ITIL v3 qualification) |
| Passing Score: | 70% |
| Real Exam Qty: | 8 scenario-based gradient-scored questions |
| Sample Questions: | Peoplecert ITIL-SOA Sample Questions |
| Exam Way: | Online Proctored or Authorized Examination Center; Closed-book examination. |
| Pre Condition: | ITIL Foundation Certificate in IT Service Management (or ITIL v2 Foundation plus Bridge equivalent). Accredited training is typically required before taking the exam. |
| Official Syllabus URL: | https://www.peoplecert.org/ |
Peoplecert ITIL-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Portfolio Management | - Managing the service portfolio
|
| Topic 2: Service Level Management | - Service agreements and monitoring
|
| Topic 3: Service Catalog Management | - Service catalog structure and maintenance
|
| Topic 4: Demand Management | - Demand analysis and forecasting
|
| Topic 5: Technology and Implementation Considerations | - Process implementation
|
| Topic 6: Business Relationship Management | - Customer relationship practices
|
| Topic 7: Financial Management for IT Services | - Financial planning and control
|
| Topic 8: Continual Service Improvement | - Improvement of SOA processes
|
| Topic 9: Introduction to Service Offerings and Agreements | - SOA principles and objectives
|
| Topic 10: Business Case and Return on Investment | - Financial justification
|
| Topic 11: Strategy Management for IT Services | - Service strategy foundations
|
| Topic 12: Supplier Management | - Supplier and contract governance
|
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