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Updated: Jul 19, 2026
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HP HP3-R13 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | HP Care Pack services for Imaging and printing |
| Exam Number: | HP3-R13 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% |
| Exam Price: | $120 - $150 USD |
| Available Languages: | English |
| Related Certifications: | HP Imaging and Printing Services Certification |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-100 |
| Recommended Training: | HP Care Pack Services Training |
| Exam Registration: | HP Certification Portal Pearson VUE Registration |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with HP imaging and printing products |
| Official Syllabus URL: | https://certification.hp.com |
HP HP3-R13 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Imaging and Printing Portfolio | 30% | - Specialty printing devices support - LaserJet, OfficeJet, DesignJet series coverage - A3/A4 printers and MFPs service options |
| Service Delivery Models | 25% | - Remote diagnosis and support - Onsite and advance exchange - Return to depot service |
| Sales, Eligibility & Administration | 20% | - Registration and contract management - Eligibility and purchase windows - Quoting and configuration rules |
| HP Care Pack Fundamentals | 25% | - Service levels and definitions - Overview of HP Care Pack services - Warranty vs Care Pack coverage |
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