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Updated: Jul 19, 2026
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HP HP3-036 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | HP Color LaserJet 3000/3600/3800/CP3503 Series Service and Support |
| Exam Number: | HP3-036 |
| Available Languages: | English, French, German, Spanish |
| Exam Format: | Multiple Choice, Single Answer, Multiple Answer |
| Exam Price: | $99-$129 USD |
| Exam Duration: | 90-120 |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 61-100 |
| Related Certifications: | HP Certified Service Technician HP LaserJet Printer Service Certification |
| Passing Score: | 70-75% |
| Recommended Training: | HP Color LaserJet 3000/3600/3800/CP3503 Service Training |
| Exam Registration: | Pearson VUE HP ExpertONE / HP University |
| Exam Way: | Web-based online exam or proctored center exam |
| Pre Condition: | Basic knowledge of HP LaserJet printers; recommended 6+ months hands-on service experience |
| Official Syllabus URL: | https://support.hp.com/us-en/document/c04567448 |
HP HP3-036 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Problem Resolution | 30% | - Print quality issues diagnosis - Electrical and mechanical faults - Paper handling and jam clearance - Error codes and messages interpretation |
| Installation and Configuration | 20% | - Driver and firmware installation - Unpacking and setup procedures - Network and local configuration |
| Preventive Maintenance and Parts Replacement | 25% | - Regular maintenance schedule - Disassembly and reassembly procedures - Consumables and replacement parts |
| Firmware Updates and Software Tools | 5% | - Firmware upgrade process - HP diagnostic and support utilities |
| Product Overview and Specifications | 20% | - Interface and connectivity options - Hardware architecture and components - Printer specifications and configurations |
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