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Updated: Jul 27, 2026
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For more info read reference:
Interaction Center Certified Engineer Study Guide
How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.
Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Managed IP Phone Network Provisioning
- Configuring ACD
- Overview of Interaction Center Business Manager
- Understand the configuration options available for ACD/Skills-Based routing
- Managed IP Phone Configuration and Templates
- Configuring Client Button and Queue Columns
- Overview of Client Templates
- Basics of Interaction Reporter
- Security and Compliance Enhancements
- Status Messages, Account Codes, and Wrap-up Codes
- Basics of Interaction Supervisor
- Introduction to PureConnect Application Suite
- Managing Licenses
- Using Response Management Libraries
- Introduction to ACD Tools
- Workgroups ACD Skills
- Identify the components of the Interaction Administrator interface
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Configuring Stations
Configuring Call Flows
- Overview of Default Schedule
- Overview of Interaction Attendant user interface
- Email Profiles
- Default Auto Attendant set of menus and operations
- Manage Voice Prompts
- Email Schedules
- Structure of a Node
- Publish, import, and export a new Interaction Attendant configuration
- Recognize and use the files and storage structure used by the Interaction Attendant
- Queue Operations
- Overview of Default Profile
- Schedule Configuration
- Create and configure operations that comprise an Interaction Attendant menu
- Overview of Custom Profiles
- Email Operations
- Standard Inbound Operations
Interaction Center Certified Engineer (ICCE) Bootcamp
- Directory Server
- DHCP
- Running Setup Assistant
- Dial Plan
- DNS Server
- Interaction Subsystems
- Configure Interaction Media Server
- Configuring IC Switchover Process
- Interaction Center Security Methods
- Interaction Center Platform Overview
- Log Viewer
- IC Licensing Overview
- Configure SIP addresses
- WireShark Analyzer
- Interaction Center Architecture
- TroubleShooting
- License Management and Allocation
- Site Information
- IC System Manager
- Configure Regionalization
- Understanding Lines and Groups
- Installing IC and Interaction Media Server
- Codecs
- SIP Proxy
- DID/DNIS Routing
- New License Generation
- Log Retrieval Assistant
- Interactive Update Provider Overview
- Licensing Users and Stations
- Reporting Tables
- IC Survey File
- Database Server
- SIP Line Configuration
- Post Installation Configuration
- SIP Station Configuration
- Using Interactive Update Client
- Configure Line Groups
- Gateways Overview
Genesys GE0-601 Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Certified Genesys Engineer (CGEB) Exam |
| Exam Number: | GE0-601 |
| Real Exam Qty: | 90-100 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select, True/False, Matching |
| Passing Score: | 70%-75% |
| Exam Price: | $250 - $300 USD |
| Related Certifications: | Genesys Certified Professional (GCP) PureConnect Certified Engineer |
| Recommended Training: | PureConnect Administration Fundamentals Genesys Certified Engineer Learning Path |
| Exam Registration: | Genesys Education & Certification Genesys Certification Portal |
| Exam Way: | Online proctored or onsite testing center via Kryterion |
| Pre Condition: | Basic knowledge of contact center concepts, networking, telephony and Windows Server; recommended completion of Genesys PureConnect Fundamentals training |
| Official Syllabus URL: | https://www.genesys.com/en-gb/training-certification |
How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Initial Configuration | 20% | - Setup Assistant and Initial Configuration - Deployment Requirements - Post-Installation Verification |
| ACD, Reporting and Maintenance | 15% | - Interaction Supervisor and Reporter Basics - Logs, Updates and Troubleshooting - ACD and Skills-Based Routing |
| PureConnect / Interaction Center Platform Overview | 20% | - System Architecture and Components - Licensing Model and Management - Server Roles and Dependencies |
| Interaction Attendant and Call Flow Design | 25% | - Auto Attendant and Menu Configuration - Voice Prompts and Scheduling - Attendant Interface and Structure - Routing and Queue Configuration |
| System Administration and Security | 20% | - Dial Plan, SIP and Media Configuration - User, Role, Workgroup and Station Management - Security Settings and Access Control |
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